Privacy Policy

Welcome to Saaya by Sana (“Saaya by Sana”, “we”, “our”, or “us”).

Saaya by Sana is a women’s clothing brand founded by Sayana Anoop in 2022, offering fashion products through online and offline sales. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://saayabysana.com, place an order, contact us, or otherwise interact with our business.

By using our website, you acknowledge that you have read this Privacy Policy. Where required, we will obtain your consent before collecting or processing your personal information.

1. Information We Collect

We may collect the following types of information when you visit our website or purchase our products.

1.1 Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping or delivery address
  • Order details and purchase history
  • Information you provide when contacting customer support

1.2 Payment Information

We use Razorpay as our third-party payment gateway to process online payments.

When you make a purchase, Razorpay may collect and process information necessary to complete your transaction, including payment-related details, transaction identifiers, contact information, and other information required by the selected payment method.

Payment information is processed in accordance with Razorpay’s applicable policies and security practices. We do not intend to store complete debit card numbers, credit card numbers, or banking credentials on our own systems.

1.3 Technical Information

We use Jetpack Stats to understand how visitors interact with our website and to improve our online shopping experience.

Jetpack may collect technical and usage information, including:

  • IP address
  • Browser type and device information
  • Pages and content visited
  • Referring website or traffic source
  • Date and time of visits
  • Browser language and general geographic information, where available
  • Other website usage and performance information

We use these statistics to understand website traffic, identify popular products and pages, and improve our website’s performance and usability.

Jetpack’s collection and processing of information are subject to its applicable privacy practices. For further information, please review the Jetpack Privacy Center and Jetpack Stats Privacy Information.

1.4 Cookies and Similar Technologies

We may use cookies and similar technologies to maintain website functionality, remember preferences, understand website traffic, and improve your shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and confirm your orders.
  • To arrange shipping, delivery, exchanges, and returns.
  • To communicate order updates, payment confirmations, and delivery notifications.
  • To respond to questions, requests, complaints, and customer support inquiries.
  • To maintain customer accounts and purchase records.
  • To improve our products, website, and customer experience.
  • To detect, investigate, and prevent fraudulent transactions or unauthorized activities.
  • To send promotional offers, product updates, and marketing communications where permitted and, where required, with your consent.
  • To comply with applicable legal, tax, accounting, and regulatory requirements.

We will use your information for legitimate and specified purposes consistent with this Privacy Policy and applicable law.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties when necessary to operate our business, including:

3.1 Payment Service Providers

Payment providers process transactions and payment confirmations securely.

3.2 Shipping and Delivery Partners

We may share your name, mobile number, delivery address, and order details with courier companies or delivery partners to fulfil your orders.

3.3 Website and Technology Service Providers

We may use third-party services for website hosting, maintenance, analytics, security, customer support, and order management.

3.4 Marketing and Analytics Providers

Where applicable, we may use analytics or marketing services to understand website performance and improve our promotional activities, subject to applicable consent requirements.

3.5 Legal and Regulatory Authorities

We may disclose information when required by applicable law, a valid legal process, or a lawful request from an authorized authority.

We expect service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate safeguards.

4. Data Storage and Security

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the systems and services we use, these measures may include access controls, secure connections, restricted access to customer records, and security measures provided by our service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, business operations, and applicable legal or accounting obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

6. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information where applicable.
  • Withdraw consent for processing activities that rely on your consent.
  • Opt out of promotional emails or marketing communications.
  • Raise a concern or submit a complaint regarding the handling of your personal information.

Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal. We may also need to retain certain information to meet legal obligations or complete transactions.

To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

7. Marketing Communications

If you subscribe to our newsletter, provide marketing consent, or otherwise agree to receive promotional communications, we may send you updates about new collections, offers, discounts, and other relevant information.

You can opt out at any time by using the unsubscribe option in the message, where available, or by contacting us directly.

Even if you opt out of promotional messages, we may continue to send essential transactional communications relating to your orders, payments, deliveries, or customer service requests.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

These third parties may have their own privacy policies and terms of service. Saaya by Sana does not control the privacy practices of external websites and is not responsible for their content or policies.

We encourage you to review the privacy policies of any third-party services you use.

9. Children’s Privacy

Our website and online shopping services are intended for individuals who can legally enter into transactions under applicable law.

We do not knowingly collect personal information directly from children in circumstances where parental consent or other legal authorization is required.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10. International Data Transfers

Some third-party service providers may store or process information on servers located outside your state or country.

Where personal information is transferred or processed across jurisdictions, we will take steps required by applicable law to ensure that the information is handled appropriately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Brand Name: Saaya by Sana
Founder: Sayana Anoop
Website: https://saayabysana.com
Location: Ahmedabad, Gujarat, India
Email: saaya.bysana22@gmail.com
Phone: +91 91570 45408

We will review privacy-related requests and respond in accordance with applicable laws.

Thank you for trusting Saaya by Sana.

We value your privacy and appreciate the opportunity to serve you.

Saaya by Sana — Where Style Meets Confidence.